BizEngine Call Center

BizEngine Call Center is a powerful, robust, flexible, and easy to use solution designed for automation and efficient management of call centers, allowing real-time collaboration and improving productivity between agents and supervisors through a unified and renowned application.

It is designed to manage inbound and outbound call campaigns, a call management interface which makes it a powerful solution for Call Centers. It has a myriad of features that enable the management and implementation of your Call Center and that also add to the features offered in our Community version of the Call Center available through the Elastix Marketplace.

Call center solution 1

INBOUND CAMPAIGNS

Manages incoming calls, transferring them to an operator. Each of them can be enabled with different calling strategies, for example: ring all, round robin, fewest calls; allowing complete customization of management, times, audios, overflows and scaling of calls. Operators count with the customer information through a graphical interface at the time of communication, as well as the forms specifically designed for the data collection of the current campaign.

OUTBOUND CAMPAIGNS

Outbound campaigns operate with multiple contact lists, managed by time windows and concurrent channels. The system provides a “do not call” list within the campaign; it works in predictive mode, calculating the required volume of calls depending on the available lines and agents, as well as the talk time of calls; or progressive mode, placing calls as there are agents available to take them. As in the inbound campaigns, operators count with the customer information and the campaign-specific forms in the graphic interface

MANUAL CAMPAIGNS

Create campaigns and allows your agents to choose contacts from a list, or assign them randomly. The contact information displays prior the attention, allowing the agent to dial when ready or doing a skip.

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